Frequently Asked Questions

Can I get certificates of analysis for the products I purchase?

We receive, retain and can distribute certificates of analysis for almost all of the products we purchase. However, to ensure that you receive them we require customers to advise us of their preferences ahead of the order.

Can we order multiple products on a pallet?

Whilst we have a minimum order requirement of 1 pallet, for some types of product we will combine more than one product on a pallet. For example, most cereal products can have up to 4 products per pallet. However, in general our supply chain is optimised to cost effectively supply full pallets of products to customers. We recommend for smaller quantities that you reach out so we can direct you to one of our preferred wholesalers around Australia.

Terms and Conditions

We have full terms and conditions for all our orders covering product issues, ownership of goods and returns. Once we have signed you up as a customer we will share these and also distribute them with our sales contracts / confirmations.

Where can I get pricing for TFB products?

TFB offers transparent pricing with regular updates to keep you informed on trends. We can provide quotes on semi-loads, containers and long-term agreements. Please request a quote for specific pricing. You can also request quotes for R&D and shelf trials.

FAQ for IQF Ingredients

How do I use IQF products?

IQF ingredients are ready to use. They are pre-cooked and can be added directly to your cooking or production line, or left to defrost if you want to add them to salads.

How are they packaged?

The standard packaging for IQF ingredients is recyclable.

What are the nutritional benefits of IQF ingredients?

Due to the controlled cooking of IQF ingredients it is possible to see organoleptic benefits.

What is the minimum size for made-to-order ingredients?

For ingredients with specific cook time there is a minimum order of 5 tons.

Are they safe to refreeze?

Quick Frozen ingredients do not go through the same biological process as traditional freezers so you can prepare meals with IQF and still refreeze them. Once defrosted IQF ingredients must be cooked before being refrozen.

What packaging sizes are available?

IQF ingredients can be delivered in bags of 500g, 1kg, or 10kg.

How do I defrost IQF products?

It is recommended to slowly defrost IQF products between 0 and 4°C. To defrost a full pallet will take approximately 48 – 72 hours.
To defrost a 10kg bag will take approximately 24 hours. It is not essential to defrost IQF products. They are fully prepared so can be added frozen if it suits your recipe.