Frequently Asked Questions

Quick answers to some of our most common customer questions.

We receive, retain and can distribute certificates of analysis for almost all of the products we purchase. However, to ensure that you receive them we require customers to advise us of their preferences ahead of the order.

Whilst we have a minimum order requirement of 1 pallet, for some types of product we will combine more than one product on a pallet. For example, most cereal products can have up to 4 products per pallet.

However, in general our supply chain is optimised to cost effectively supply full pallets of products to customers. We recommend for smaller quantities that you reach out so we can direct you to one of our preferred wholesalers around Australia.

We have full terms and conditions for all our orders covering product issues, ownership of goods and returns. Once we have signed you up as a customer we will share these and also distribute them with our sales contracts / confirmations.

TFB offers transparent pricing with regular updates to keep you informed on trends. We can provide quotes on semi-loads, containers and long-term agreements. Please request a quote for specific pricing. You can also request quotes for R&D and shelf trials.

TFB has a sophisticated non-conformance system which tracks captures details about an issue, classifies what happens and manages that issue against specific deliveries and vendors. We suggest you email or call us to get the process started. If you have specific delivery information, lot details and photos of the issue that is a great way to get started.