SUPPORT

+61 3 9816 3444

303 / 75 TULIP STREET

CHELTENHAM VIC 3192

AUSTRALIA

Frequently Asked Questions

Can I get certificates of analysis for the products I purchase?


We receive, retain and can distribute certificates of analysis for almost all of the products we purchase. However, to ensure that you receive them we require customers to advise us of their preferences ahead of the order.




Can we order multiple products on a pallet?


Whilst we have a minimum order requirement of 1 pallet, for some types of product we will combine more than one product on a pallet. For example, most cereal products can have up to 4 products per pallet. However, in general our supply chain is optimised to cost effectively supply full pallets of products to customers. We recommend for smaller quantities that you reach out so we can direct you to one of our preferred wholesalers around Australia.




Terms and Conditions


We have full terms and conditions for all our orders covering product issues, ownership of goods and returns. Once we have signed you up as a customer we will share these and also distribute them with our sales contracts / confirmations.





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